Can you please advise how to delete a seved element if the X isnt clickable.
I saved a “Single External Shortcode” Element and it looks broken. Everytime i try to edit, delete or save it, it produces ///////// in the name, shown in “Add Element” column.
Please check the screenshot:
https://drive.google.com/file/d/12E5iC-6odm1uf-i_KejX8CDEP0rp81Mj/view?usp=sharing
The “Delete-X” isnt clickable for this saved element, i tried in MacOS browsers, Safari and Chrome, deleted cache, logged in and out, nothing works.
Thank you
and have a nice day
Hello,
I think that there is a problem related to the fact that a key was pressed or something else is inserting the ////// what I can suggest is to try using only the tagDiv plugins, but in case that the situation persits, I will recommend making a full backup and contacting us via email at contact@tagdiv.com and providing wp-admin access so we can check the situation and finx a solution. Include the link of this topic to identify you faster.
Thank you!
So you took a look at this issue, right? Any Ideas how to fix this?
Scrolling in “Add Element” list is getting a bit out of hand because the list of /////////// is getting longer an longer.
Maybe there is a way to “reset” all Saved Shortcodes?
Thank you
and have a nice day
Good news. We managed to fix the problem. We are very sorry it took longer than we anticipated. Please check my email as well.
Thank you.
That’s excellent news! Thank you so much for not only finding the cause but also implementing a fix.
I totally understand that finding a fix for a serialized data issue like this can be tricky and time-consuming—it’s definitely going the extra mile! I appreciate your persistence and the great support.
We will make sure to avoid using quotation marks and other special characters in shortcode names going forward.
Have a nice day.
tb
