Please look into my account. I have purchased TWO Newspaper themes. One on 18th January 2017 (regular license) & the second on 16 June 20120 (regular license). Both are shown in my account available as as Downloads NewspaerX version with one year of remaining support. I am using both on my two different sites. When I download the one which I purchased 16th June 20, it downloads correctly as Version X 10.1.5 with option to download plugins. But when I download the other which I purchased on 18th January, 2017, it downloads as 8.5 version without option to download plugins, though both downloads show 1 year remaining support in my account.
Please check my account and advise me what I need to do to download the one which I purchased on 18th January, 2017 as Neaspaper version X 10.1.5. with option to download plugins.
Thanks & Regards…….. Renu Bakshi
Hello !
Please note that our product is being sold on Envato Market and they are the only ones who can look into your account. Please address this matter to them.
Thank you !
As advised by you, I contacted Envato Market. They have asked me to contact the Author. Here below is their response.
“Please be advised that Envato Help can only assist with general Marketplace issues through the general support system and unable to provide technical support for individual files. That being said, we highly suggest that you get in touch with the author as they have the best knowledge and resources that might help you with your concern.
Here’s how to contact them:
Support Site
This author will respond to buyers’ questions and provides limited support through their own support system.”
Please help.
Thanks & Regards….. Renu Bakshi
Hello !
We can provide the version 8.5 with plugins via e-mail.
Please contact us via email at contact@tagdiv.com and provide the following:
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
