I apologize for my ignorance here but I can’t get support to email me back and my site has been down and losing money for half of the day.
I successfully installed the pre-built site (not the one I wanted, just the only one that worked) and I was able to upload my logo, but when in mobile view it still shows the default site name from the theme.
I have tried to go into the cloud template editor, but it doesn’t even show that it’s there when I toggle to mobile view.
WP says this is a theme issue. I’m desperate for help here.
I have same issue few days ago, I am not expert and I suggest you to wait answer from someone from the theme. But just try to uninstall plugins amp and mobile theme and then check your mobile if working 🙂
Hello @terahlynn,
I’m sorry to hear that, but can you give me more details on what problems you encountered when trying to install a prebuilt website?
Also, for the logo please let me know if you have installed the mobile theme plugin, if yes, then you need to add the logo in Theme Panel -> Mobile Theme -> Header https://i.imgur.com/xLy7CWY.png
Also, if you use a responsive or mobile page, please check those articles
-> https://forum.tagdiv.com/add-logo-newspaper/
-> https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
Also, please us know what plugins you have installed.
Also, please provide some screenshots/video and the link to your website.
Please note the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00 AM to 05:00 PM GMT+2
Thank you!
When you click on the “Mobile menu” box so you can actually edit the mobile menu, nothing happens.
That is the issue.
https://tagdiv.com/how-to-use-the-header-builder-and-tagdiv-cloud-header-templates/
Hi columbusunderground, if when you click on the mobile menu and there is nothing happens, most probably something it is interfering with the theme option. Please make a test using only the tagDiv plugins and see if the problem persist.
If the problem is still there, then, please make a full backup and contact us via email at contact@tagdiv.com and provide as many details and screenshot you can and wp-admin access. We’ll check it as soon as possible.
Thank you!
