Hi,
I am unable to edit tagdiv composer page.
It’s showing below notice and stuck on the loading.
“The current content hasn’t been created by tagdiv composer”
Hello !
We need to take a look and see what can be done there to see if a fix can be done.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2
Thank you !
Hi,
Thank you for your quick response.
I can’t share the admin details with you it’s against the company policies.
But it happens after updated the WordPress version, before that it was working fine.
Wordpress 5.6 version deprecated some jquery functions, so please update your theme and plugins compatiable for WordPress 5.6
Hello !
Unfortunately without access it is hard to diagnose something. Can you try enabling the Enable jQuery Migrate Helper plugin and see if that helps ?
Thank you !
Hello,
Yes, I have already added “Enable jQuery Migrate Helper” plugin and its working fine but showing some notice in Wp Admin panel.
Thank You
Hello,
Check the screenshot “https://prnt.sc/wfozar” here. Some functions has deprecated from your TagDiv Composer and NewsPaper.
Hello !
This is happening because the version of your theme is not the updated one: 10.3.9.1, We suggest you to create a backup and update your theme. Our suggestion is to do this on a test environment first if possible.
Thank you !
Header area and header menu missing and Unable to edit tagdiv composer Page.
When I click on tagdiv composer, it’s stuck on loading, composer doesn’t load. I have removed and reinstalled the composer but it’s still the same.
Hello @Ghanacrusader !
From what I see my colleague checked your website and now everything should be in order.
@Dincer, we need to inspect and see what the issue might be on your side. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2
Thank you !
Hello Vlad S,
I had to do a restore of the header and also a restore of the homepage to an earlier day.
I think the issue had to do with an incomplete Save in the tagdiv composer due to fluctuating internet connection, looks like the the Save got stuck at 1/4 of the homepage.
There should be a way to tell user if Save couldn’t complete the whole page as before.
There should also be a RESTORE tab or section in Theme panel for easy access for users who may not look far.
Thanks for your attention and response.
Hello !
Depending on you Theme Version you can try the CTRL + Z option which you can revert up to 3 changes behind.
Unfortunately more than this only a backup restore could be the solution.
Thank you !
