Hello support team,
I’ve just downloaded your theme. Its amazing in both design and function.
At first I was unable to update post in Gutenberg editor, I have to force the editor to Classic mode. Its fine now.
However, I got stuck when trying to change the frontend layout. It raised error when I tried to edit my page in the TagDiv Composer.
The Console shows that your JS raised error as described in these screenshots:
https://prnt.sc/pp5z9k
https://prnt.sc/pp5zgt
Looking forward to hear your response!
Best regards,
Katrina
Hello!
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
Thank you for your response.
I’m also developer so I know what to do. My site is fresh installed with only your theme and its required plugins.
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
