Hi, I hope the support will be able to help me 🙂
I created a page with the Tagdiv builder, I updated it many times without any problem. But since yesterday, every time I make a change and save, my changes are not saved.
– I tried to deactivate all plugins except the Tagdiv plugins but the problem is the same.
– I also tried to deactivate the Tagdiv plugins and then reactivate them but the problem persists.
– I have tried to clear the WP Rocket server cache but the problem is still there.
When I save I see in the top right corner that the header and footer save well. I wonder if this is not the problem because I manage the header and footer with Cloud Template, they should not update normally when editing a page. I tried to disable them on the page, then update it, but the problem persists.
I recorded the problem on a GIF: https://drive.google.com/file/d/1CwGTPGy_p32EEh42lgrjE-WCvYKGwm1n/view?usp=sharing
Could you help me? I have tried everything but nothing works. I also tried to duplicate the page but its “sister” has the same problem.
Hello,
Please check this topic with the same problem -> https://forum.tagdiv.com/topic/tagdiv-composer-does-not-save-only-content-of-homepage/
Thank you!
Hi,
You need to check the console when you hit the button save.
Thank you!
Hi Anamaria,
Of course I had the console open when I clicked “Save” and no error message appeared!
Can you help me?
Thanks
Hello!
We would like to investigate this issue further.
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look and let you know what can be done!
Thank you!
