Hello @batchelorjc !
You can use a license key for one single product(website). If you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.
Thank you!
I no longer have access to that site. I migrated my domain to devi.ly, and when I did, it changed my domain name over in DreamHost. If I reset it on my new site, devi.ly, will it release the old malwaredevil.com?
I reset the newspaper theme but I don’t have access to the newsmag… reset :(. Only plan on using newspaper on devi.ly but I am standing up another site that I want to use newsmag on.
It didn’t reset the newspaper theme. When I activate it, it now says:
An issue has been encountered while trying to validate your license key
Please reset the key from the System status tab and try to activate it again, or contact our customer support team at contact@tagdiv.com.
If you don’t have a valid license key, you can get one now and continue to enjoy the full benefits of this great product.
Please reset my key from your site and I’ll reactivate.
Also release the newsmag key from your site please
Hello @batchelorjc !
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
– specify the current domain you need to assign the license key
Thank you!
