Updating to WordPress 5.8.2 has cause a message of “unregistered theme” to pop up, substituting my real homepage. In 2 different websites where I had the newspaper installed. I fixed it by resetting the key.
However, given that I had automatic WordPress updates on and that it happened during the European night, that message had been there for a few hours.
Even though I have bought, not one, but TWO licenses, you have called me a THIEF AND A PIRATE on my own homepage.
I don’t even care about the lost revenue over this time. The hit to my reputation between my clients and my visitors has been IMMENSE. Your incredibly sloppy programming has shattered the perception of my sites as trustworthy.
Everyone can understand a bug. But this kind of aggressive behaviors, given the impact they cause, should be thoroughly checked and checked and checked.
I am incredibly angry at your company and, of course, I will be moving on from your products as soon as possible. And I will be consulting lawyers in Romania about what to do about this.
Same case here, this is ridiculous. How do you guys there to put such an offensive message into your clients website!
We are very sorry for the inconvenience. If the notice is displayed on the website, first please make sure the theme is activated with the key https://tagdiv.com/how-to-activate-the-newspaper-theme/ If the theme was activated, please try resetting the theme activation and then activate it again with the key, from the theme system status panel https://i.imgur.com/7Ktmd1e.png Ultimately, if there is a problem or the issue remains, please send us an email immediately at contact@tagdiv.com and we will take a look.
What a shame of support. You don’t even read the post.
You are crowning yourselves with this.
We understand that you are frustrated and we apologize for this unfortunate situation.
The notice displayed on your website is due to a possible miscommunication error with Envato API as the Newspaper theme’s automated system verifies your license key with their API.
We are sorry that this unusual situation caused you so much trouble. We are doing everything in our power to solve this situation for our customers as we value the trust you place in us.
Thank you for understanding.
Best Regards,
Alina
