js_files_for_wrapper.min.js?ver=cc1840e9c933374cafb3d94619867f37:14 Uncaught DOMException: Failed to execute ‘atob’ on ‘Window’: The string to be decoded is not correctly encoded.
at Object.b64DecodeUnicode (https://bjcts.uk/wp-content/plugins/td-composer/assets/js/js_files_for_wrapper.min.js?ver=cc1840e9c933374cafb3d94619867f37:14:109)
at https://bjcts.uk/wp-content/plugins/td-composer/assets/js/js_files_for_wrapper.min.js?ver=cc1840e9c933374cafb3d94619867f37:44:305
at https://bjcts.uk/wp-content/plugins/td-composer/assets/js/js_files_for_wrapper.min.js?ver=cc1840e9c933374cafb3d94619867f37:45:375
I am not able to edit any pages or headers using td composer
Hello!
Please re-install the theme or do these steps:
1. deactivate TagDiv Composer
2. uninstall (delete) TagDiv Composer
3. clear cache (if a cache plugin is present).
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if a cache plugin is present).
Make sure that the plugins are installed and active. Clear the cache and let me know the results!
Thank you!
Hi,
I tried both the ways and I am not able to solve this error. I tried to deactivate all the plugins in the site to see if it was a conflict. But the error is still persistent.
I can share the login credentials if required
Hello!
Follow this thread: https://learn.microsoft.com/en-us/answers/questions/1145118/uncaught-domexception-failed-to-execute-atob-on-wi
Thank you!
Hi, I did not upload any word document or such files into the website. I was just editing the website when it suddenly stopped responding. I checked the console to see this error in the composer plugin. I am not able to keep working on the site now.
Hello!
From what I can see, there is no error with the theme. Please address this issue to your host provider as well, maybe he could find a solution for this, or what is the issue there exactly.
Thank you!
Hi,
I tried to edit the pages using other editors such as Elementor, Gutenberg etc. It can be edited using these plugins. I am not able to edit the pages only with TD composer. Please take a look at the issue. I have already exceeded the deadline to launch the website for my client.
Hello!
If you like, we can take a look at this and investigate it. Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Thank you!
Hi,
I have sent you the email with the admin credentials. I have hosted the website on Hostinger and they have a custom control panel. I am using login with Google and I am not able to share access of the account. I have also shared my Whatsapp/telegram contact in the mail if your team need to establish direct contact. If you need to access the hosting provider cpanel, we can do that using Anydesk.
Thank you
Hello!
Yes, it is a need. Unfortunately, we do not offer support via WhatsApp/Telegram.
If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!
Thank you!
