Hi,
I had approached you earlier as well regarding my issue. Since you could not offer support, I am approaching you once again with a new request. The concern is that my website theme (purchased from you) is not updating since our web admin is not available any more.
Our web admin only had the login details with tagdiv and themeforest with which only we can keep the theme updated every now and then.
Now, since he has left us and is not approachable, we are left with no option but to buy the theme again (for no fault of us) for regular updates. We do not have the required login details of the theme purchased from themeforest.
How can you help us? We are ready to pay a subsidized fee for buying the theme again so that we can keep updating the theme and website every time there is an update. Let me know what best can be done. Can it be done without paying any amount? Our webside is gcaffe.com
Thanks/ Gee
Currently, my website has 4.7 version, and is not showing any icon for updating automatically or manually from the website dashboard
Hi bgits,
Here are the steps that you’ll need to do to update the theme:
1. Check your themeforest account and download from there the Newsmag theme package.
2. Make a full backup for the website and database.
3. Use a FTP/cPanel access to replace the current theme versiun with the one downloaded from your themeforest account (if you got the full page it will be need to unzip it and install only the theme inside it).
4. Connect on the website and go to Newspaper > plugins and install/update the theme plugins you used before the theme update.
Now in case that you no longer have access to the themeforest account what you can do is to contact the envato support team and ask to help you to re-cover the account or create a new account and buy the theme.
Thank you!
