I noticed I had no visual composer and, through looking into it on the forums, found that I’d need to update all my themes.
Updating through WP wasn’t working, so I FTPd into my site and renamed the old newspaper theme. Then returning to WP to upload the newer verison. That worked well until I go to my mainpage, which now states “Fatal error: Call to undefined function vc_map_get_attributes() in /home/dlisaacs/theautoreporter.com/wp-content/themes/Newspaper/vc_templates/vc_row.php on line 32”
IT IS VITAL I get my site back up and running!! Any help is greatly appreciated. Thank you!
System information:
Theme config
Theme name i Newspaper
Theme version i 6.2
Theme database version i 6.2
php.ini configuration
Server software i Apache
PHP Version i 5.6.24
post_max_size i 65M – You cannot upload images, themes and plugins that have a size bigger than this value.
max_execution_time 30 – the execution time should be bigger than 60 if you plan to use the demos
max_input_vars 1000 – the max_input_vars should be bigger than 2000, otherwise it can cause incomplete saves in the menu panel in WordPress
SUHOSIN Installed False
WordPress and plugins
WP Home URL i http://www.theautoreporter.com
WP Site URL i http://www.theautoreporter.com
WP version i 4.6
WP multisite enabled i No
WP Language i en_US
WP Memory Limit 40 MB/request – We recommend setting memory to at least 64MB. The theme is well tested with a 40MB/request limit, but if you are using multiple plugins that may not be enough. See: Increasing memory allocated to PHP
WP_DEBUG False
Caching plugin WP super cache
Did you also update the tagdiv plugins via ftp at same time?
Hello DeannaIsaacs,
I have checked your website and I saw that you are using the 6.2 version of the theme. Please notice that our product has evolved to the 7.3 version and I suggest you keeping up with this version if you want to achieve best results. Also, all the required plugins should have had the latest version of them (Visual Composer 4.12 and Social Counter 4.1). Also, please notice that the update must be through FTP because this is the surest method in this regard. After all of this advice, try to clear all your caches and test the theme again and check the results.
Hope this helps and let us know how it goes!
Thanks for the message!
@Chris: How do I update the plugins?
The way I’ve been doing this is put the Newspaper folder (previously a zip file within the Newspaper-tf zip) into my WP-Content folder via FTP. Then go back into WP backend and ‘Activate’ it.
@Catalin: I had to restore a previous version of my site when the FTP upload failed to correctly install. I’m working on that first thing this morning and will post as soon as it succeeds/fails. 🙂
When I upload and activate the newest version of Newspaper, should the VC and Soc.Ctr. plugins also automatically update through this FTP process? Thanks!
@Cat:
I updated my site’s FTP to the new Newspaper theme and, once again, I have an error and NO FRONT/HOME PAGE on my site. (VERY BAD!!) http://www.theautoreporter.com
Theme config
Theme name i Newspaper
Theme version i 7.3
Theme database version i 7.3
Theme aurora version i 1.1
Theme Mobile Newspaper mobile version
php.ini configuration
Server software i Apache
PHP Version i 5.6.24
post_max_size i 65M – You cannot upload images, themes and plugins that have a size bigger than this value. To see how you can change this please check our guide here.
max_execution_time 30 – the execution time should be bigger than 60 if you plan to use the demos. To see how you can change this please check our guide here.
max_input_vars 1000 – the max_input_vars should be bigger than 2000, otherwise it can cause incomplete saves in the menu panel in WordPress. To see how you can change this please check our guide here.
SUHOSIN installed false
WordPress and plugins
WP Home URL i http://www.theautoreporter.com
WP Site URL i http://www.theautoreporter.com
WP version i 4.6
WP multisite enabled i No
WP Language i en_US
WP Memory Limit 40 MB/request – We recommend setting memory to at least 64MB. The theme is well tested with a 40MB/request limit, but if you are using multiple plugins that may not be enough. See: Increasing memory allocated to PHP. You can also check our guide here.
WP_DEBUG False
Caching plugin WP super cache – for best performance please check the plugin configuration guide here.
EVERY page is getting the same error code:
Fatal error: Call to undefined function vc_map_get_attributes() in /home/dlisaacs/theautoreporter.com/wp-content/themes/Newspaper/vc_templates/vc_row.php on line 32
THIS is why I had to restore a previous version of my site and go back down to a Newspaper theme that was working.
