Update problems + Import problems

Posted in: Newspaper
Post count: 3

Hello,

Problem #1
I just updated the theme, and a lot of blocs on different pages are now corrupted.
Some colors on text blocs disappeared after the update, and when I try to correct it via the tagDiv composer, it’s just full bugged and I can’t even access the blocks.

In the same spirit, some images blocs are now displayed as base64 (I guess) when I’m on edit mode, and I can’t even access the bloc to edit it.

Problem #2
When trying to import the Animals Pro category page (https://demo.tagdiv.com/newspaper_animals_pro/category/animals/), the image space shows on the tagDiv editor, I can set an image as background, which is displayed in preview mode, but is ignored when used in a category, and I can’t find any documentation about that.

Post count: 18283

Hello !

1. Please make sure that you have updated all the plugins and make sure that they are all active ( Composer, Standard Pack, Cloud library )

2. This usually happens when you’re using WP Bakery, please remove WP Bakery and let us know !

Thank you !

Post count: 3

Hello !

Problem #1 has been solved, thanks!

Problem #2 is still happening, WP Bakery is not installed. In edition mode, I have a proper header (panda image, breadcrumb, category title) but it does not work when I display the page.

I tried to add a specific class to the “Category Background Element” since I could not find it in the code, and it’s actually not here at all.

Any ideas ?

(Everything is updated. Theme & Plugins)

Post count: 18283

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Post count: 3

Ok I solved it:

I was creating a template for a single category, so I did set the background image in the template editor. But not in the Theme Panel > Categories > Per category settings > My Category

So I guess you don’t display the block if the background there is not set.

Now, I leave the field empty in the template editor, and I set a background image in Theme Panel > Categories > Per category settings > My Category and it works

Cheers

Viewing 5 posts - 1 through 5 (of 5 total)
The forum ‘Newspaper’ is closed to new topics and replies.