Hi,
I’ve recently updated a site from version 8 to 10. It was a mess of epic dimensions. Took me more than 10 hours to migrate the modified templates, and still they are not working in the child theme (see this post here).
Now I’ve found out that my page templates are not working anymore in the child theme. For test purposes, I copied the default page template and changed to a new test template:
/* Template Name: Test Template */
I tried:
/child-theme-folder/test.php > not working
/plugins/td-composer/legacy/Newspaper/test.php > not working
/plugins/td-standard-pack/Newspaper/test.php > not working
/theme-folder/test.php > working
What now? I have to use my page template in the original theme folder? Seriously?
Thanks, Mike
Hello !
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Our team will take a look !
Thank you
Any news? My customer waits for an answer. Thank you!
Hello !
We are sorry for the inconvenience ! Due to the high number of e-mail request we are a bit late on them. Our team is doing their best in answering all the topics as fast as possible.
Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 So multiple replies to your topic will only make us to get harder to your topic.
Thank you !
Hi,
I see a lot of replies within hours concerning topics that I would call nice-to-have-problems. My problem, on the other side, is very severe and looks like a significant bug. I posted the issue a week ago. So far, I haven’t got any helpful answer. This is pretty poor for premium support.
Let alone that the changes in the theme structure (due to Themeforrest) will cost my customer a lot of money.
Hello !
From what I can see all your e-mails have received an answer. Please note that this is not 24/7 hr Support.
Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 So multiple replies to your topic will only make us to get harder to your topic.
Thank you !
You asked me for the credentials, and I sent you all information last week. I’ve never received an answer. And yes, I checked the spam folder. I don’t talk 24/7. But please note that I posted my question 10 days (!!) ago, and I still don’t know how to proceed. This is not acceptable. We paid for support!
I answered via email. Please check your spam folder. My last email ended there. This is why I didn’t get a reply.
Here’s the short version:
It seems to work for templates in the child theme root. Even more strange: I removed the functions, and the templates still appear. I have no idea what’s going on.
But we are not there yet. The templates in subfolders do not overwrite the standard pack plugin. For example:
child-theme/parts/header/header-menu.php
These templates don’t work in the child theme.
Hello !
Please reply to the e-mail since it is hard to keep a track of all the messages on 2 platforms.
Thank you for your understanding !
Hi Vlad,
I already did. However, it’s not a very good idea to keep all this information “hidden” from the public forum, in my humble opinion. I’m not the only one having these issues, I guess.
