Hi, my site is now broken following the upgrade?!
These are showing [td_block_big_grid_slide] and overall it’s now a mess. How to fix this, any ideas?
Here is my site https://www.guitarandmusicinstitute.com/
Cheers
Ged
Hi,
Please make sure that tagdiv Standard Pack plugin is active on your site. If it isn’t, please install and activate it – https://www.screencast.com/t/1PdrYUK4kE
Also please let me know what update method you have used? I’ve tested the autoupdate method and all the tagdiv plugins I’ve had active, were updated and activated properly.
If the issue persist please send an email at contact@tagdiv.com and provide wp-admin and Cpanel/FTP access so we can take a closer look. Also paste a link to this topic so we can easily identify you.
Thanks!
I have the same issue. Footer is broken and all blocks are broken with the weird td_block shortcode in their place; also sub-footer is broken with the copyright reverting back to (c)TagDiv. Standard Pack plugin is active while all this is happening. After spending half a day trying to fix with no avail — blocks seem to be missing entirely in Visual Composer for some reason and the Footer options are gone from theme panel — I’ve had to roll back to version 10.3.9 to fix the site temporarily. This is obviously neither ideal nor a long-term solution. Did this user ever find a fix? I seem to not be the only one with challenges but there’s no clear instructions anywhere on the forum as to what has worked for others if “install the Standard Pack” doesn’t fix everything.
Hi Kaitlin. It worked for me re installing the standard pack as can be seen here https://www.guitarandmusicinstitute.com
Hope you get it fixed. I generally hold of from installing updates, I didn’t with this one, but it did work eventually.
Hi Ged, thanks. So you totally uninstalled and then re-installed the standard pack? I suppose I can try that. I’ve been avoiding 11 for a few months in the hopes they’d fix the bugs but if they don’t I’m going to have to try and find a workaround.
Well, tbh I just updated it. When my site was broken I had thought that I had automatically installed all the plugins, but I must have missed the standard pack. It seems to overwrite the old plugins.
Good luck Kaitlin, website they can be a total nightmare!
Hello!
If your problem wasn’t fixed by the plugin try to follow those steps for both plugins:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Let us know the results!
Make sure your plugins are not outdated!(it is a warning in Newspaper -> Welcome)
Thank you!
Thanks, Bettina and Ged. That process as outlined by Bettina did seem to work for me.
The only outdated plugin I’m running is Visual Composer b/c the update has not been packaged with any recent Newspaper releases. Perhaps that was the issue?
Hello,
You can find the WP Bakery in this path Newspaper-tf\code\other_plugins
We strongly recommend using only one of those plugins with our theme (WP Bakery or tagDiv Composer, but not both)-> https://forum.tagdiv.com/how-to-use-visual-composer/
Thank you!
Hi Anamaria,
Thanks, that helped me find it… maybe the documentation should be updated? Since the page you link says Newspaper-tf\plugins, which is where I looked for it before writing on here. And at least for me the code folder was not an intuitive place to look.
Best,
Kaitlin
