Hi, i just updated from 11.3 to 11.4, used the integrated updater from the theme and once i did that the site just broke. Installed the plugins, which did not do so automatically, and got most of the layout back but the site is not showing my images anymore, it says to go activate them oh Theme panel>block settings, did that and nothing happens.
It also erased a Video block row/element i had on my front page, deleted the custom color for the Header titles of my Row/elements of the frontpage, dissapeared my header with logo on the top, also my goodle ads, gone. It destroyed my layout basically.
So, please, i need help restoring my site or figuring out what the hell happened, the update was not good nor warned about this happening
I reinstalled all the plugins and was golden. Perhaps clear the cache in browser and in any caching plugins including Cloudfare, etc.
i’ve managed to make everything look as it was before but really, it was just not cool that the update erased most of my page settings (as noted on the message before), please, be mindful of this when delivering updates.
I also experienced the same issue. So how exactly did you fix the issue?
Hi,
If I understand correctly, the theme plugins were not updated, and because of this the website was broken, but after all necessary plugins are update and the cache is cleared the problems should be solved -> https://i.imgur.com/zY1WvWq.png also another solution will be to use the theme panel option “THEME PANEL SETTINGS BACKUP” -> https://i.imgur.com/f7c9oZx.png -> https://forum.tagdiv.com/import-export-theme-settings/
In case that there are still some problems, please provide some links to your websites to inspect the problems.
Thank you!
yes, once you install the updates for the plugins the site sort of looks like it did before, but all the settings for ads, colors, social networks, header, settings for thumbnails and some details more were gone and i had to set again from the start.
This is a serious issue i think, please be aware if you’re gonna update to 11.4, developers also take this into account next update.
Hello @cfasencio!
We recommend all the time a full backup before any update. A solution there is to import/export the settings via theme panel.
We will take in consideration your query.
Thank you for understanding!
