Hi. What is going on when updating the theme (auto update in this case I guess) suddenly removes every customization that has been done. Including logo and such? It has happened before and once again I see that the page is “blank”
Am I really the only one with this problem? This has happened on two different sites in the past. I haven’t fixed the site above, in case you want to have a look at it and understand what is happening though. But I have to fix it eventually… I would like to know what is going on and if this is a problem I can’t get rid of.
When you update a theme it over-writes the original theme files; if you made changes to those files you will lose them, obviously.
For the theme panel, it’s common for some things to reset due to the oddities of WordPress where sometimes the sidebars reset and you have to drag stuff back into place.
Normal transient options and theme panel options should not be lost — and fyi, guess what you can export those before updating which is why auto-updates are bad — normal updating is still best done via FTP as you have no idea if the updater plugin might die/timeout while doing the updates and then you have a half-baked install.
However, theme panel “settings” should never be lost with proper update; and you can always juat re-import them, which you should already know how to do and be ready for from your back up files. Backups are always a good practice!
Yeah, it was the theme panel. Logos, colors etc that are gone.
Actually I just found out it has nothing to do with updates… There is an updating waiting. For some reasons the theme settings have gone all by themself. Common problem? This is the second site this has happened to.
Never happened to me using Newspaper since Sept./Oct 2013.
Not seen any tickets on that here, other than the weird wonky bug where the custom ad would disappear in the theme panel. That was fixed. Hopefully you’re using the latest version of theme that fixed that?
Since that data is stored in dbase for theme not sure how the settings would magically disappear. But, again, good idea to make backups of your theme settings whenever you change anything notable, so you can always “go back” with one copy/paste effort.
If you’re running older version of theme, likely upgrade to current version best choice for having all the bug fixes (see the changelog for the fixes).
of course I don’t work here … so .. what the heck do I know ?? đ
Hi,
Thanks Chris!
@rjohansen As Chris also said here the theme settings are stored in your database and I’m not sure how those are affected there if you haven;t done anything to alter them, we didn’t have any other reports of this happening so please update the theme to the latest version as I’ve noticed you use theme’s version 4.5 while the latest is 4.6.3 so download the theme from themeforest: http://themeforest.net/downloads then use this update guide to and the FTP method to update the theme, make sure that you also empty caches, disable plugins then update the theme then update the theme’s plugins from the /plugins folder provided within theme’s files.
Make sure that you also create backup of your database and current theme/wordpress install: https://codex.wordpress.org/WordPress_Backups
Let us know if this happens again afterwards.
Thanks
