Hi,
Tag Div composer was not working on 10.3. The builder show for a few seconds when I press edit with TD Composer then disappear. We decided to update the theme as a possible solution. We are upgrading from 10.3 to 12.5 on a staging site first to test.
When I update the theme, the old plugins deactivate and I see short codes on the homepage. When I activate the plugins, the site says they need an update. When I update the plugins and try to activate them, it breaks the site and gives this error:
Error thrown
Class “tdc_state” not found
When I try to activate tag div composer I get this error:
Error thrown
Class “td_util” not found
The staging site is unrecoverable from the back end at this point and I have to reinstall.
How do I correct this and make sure it does not happen on my live site?
Thank you for your help!
Hi,
I recommend to disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Thank you!
