We are trying to upgrade our sites from Newspaper 9 to 12. Upon applying the theme and the required plugins there are problems with the headers. What is it about the upgrade from 9 to 12 that would break the headers?
Site 1: (production) GunDigest.com
Staging: https://gundigeststg.wpengine.com/
Issue: The existing Header from Newspaper9 does not show. Editing with Composer does not bring up the editor. Our existing header is not available for selection. Importing a cloud header (real News Pro) makes the entire header look broken. Clicking on the Menu buttons doesn’t launch the editor.
Errors: Composer throws the following error: “Error at zones: 6(models) : 5(dom). The model does not match the content Current state has involved an issue. “
Site 2: (production) Blademag.com
Staging: https://blademagtest.wpengine.com/
Issue: The existing header from the production site shows, but all of the sub-menu items (seen on mouse-over) are unstyled. Editing with Composer does not bring up the editor. Our existing header is not available for selection.Clicking on the Menu buttons doesn’t launch the editor.
Errors: Composer throws the following error: “Error at zones: 6(models) : 2(dom). The model does not match the content Current state has involved an issue.”
What other information do you need to help with this issue?
We need to upgrade the theme in order to protect against the balada malware injector.
Thank you
Hello!
How did you build your pages? Which editor did you use, WP Bakery? If yes, then please check those screenshots to know how to shift from WPBakery to Composer: https://www.screencast.com/t/6xLVMmlsY ; https://www.screencast.com/t/zWHrRmK1LQC ; https://www.screencast.com/t/vuFdT9Stx ; https://www.screencast.com/t/DWbSf3qj ; https://www.screencast.com/t/QuHyGccTK71v
Follow this guide to clean your WordPress and theme of malware: https://askwpgirl.com/10-steps-remove-malware-wordpress-site/
Thank you!
Hi Bettina,
The screenshots you’ve posted don’t seem to be relevant to our question. They only talk about why Newspaper switched from WP Bakery to Composer, and why we should recreate our pages in Composer.
We would love to recreate our pages in Composer, but the error is thrown on every page, even when creating a new one. See this screenshot from composer when trying to create a new page. https://gundigeststg.wpengine.com/wp-content/uploads/composer-error.png
Composer doesn’t function while this error is present – no elements can be added at all.
How do we resolve this error so that we can create new pages or edit with composer?
Also, you didn’t address the main issue, which is the header not showing on one of our sites after the update, but showing on the other. What would cause the header to not show or be available? Please look at the production (Newspaper9) and Staging (Newspaper12) links I posted for each site to see what I mean.
Am I correct in assuming that we need to have Composer functioning correctly (ie resolve the error) to edit the header? Is editing the header in Composer the only way to resolve the issue we are experiencing?
Thank you,
Hello!
This issue with the error from Composer has also been discussed here: https://forum.tagdiv.com/topic/errors-at-columns-elements-5/
Please make sure you did all the steps which I mentioned here: https://forum.tagdiv.com/topic/errors-at-columns-1models-0dom-the-model-does-not-match-the-content-curr/
If the header and all the elements made by another plugin is appearing in Composer, then the error won’t disappear. I recommend you to try on a new fresh WordPress install.
Thank you!
Hi Bettina,
I have followed all the steps you mentioned in the post you linked and they did not resolve the issue.
Suggesting that we try on a fresh WordPress install does not help with the issue we are having. We do not want to rebuild the entire site. We are simply attempting to upgrade from Newspaper 9 to Newspaper 12 in order to take advantage of the malware patch in Composer version 4. When we upgrade, the site looks fine except that the header with our logo and menu no longer shows. And with Composer throwing this error we cannot edit the page to fix it.
The “Error at zones: 6(models) : 5(dom). The model does not match the content Current state has involved an issue.” error does not appear when editing using Composer in our Newspaper 9 site, but only after upgrading to Newspaper 12.
We have also tried updating to Composer 4 on our Newspaper 9 site, but installing it creates a critical error.
Can you give us any more assistance to get this resolved? Please help.
Thank you,
Hello!
Please note that if your pages are default or built with another builder, then you cannot edit them with the TagDiv Composer. You need to re-design your website.
Thank you!
Hello Bettina,
Our pages are not default or built with another builder.
It is extremely frustrating that we are asking for help from TagDiv support and you are responding with cut and paste replies from other support threads, and that now you are saying that we need to completely redesign our website.
We have read all the other threads on this topic and in some of them you ask for login credentials for the site so your team can take a look. Are you no longer providing this type of support?
We have only ever used tagDiv Newspaper as our theme, so we don’t think it’s unreasonable to ask for help when your latest version is not displaying our site correctly and there seems to be no way to repair it. We paid to update our account to give access to support, but we don’t feel like you’ve provided much support thus far.
Please let us know what kind of actual support is available outside of links to other threads and suggesting that we completely redesign our site of 7000+ posts.
Thank you,
Hello!
If you want, we can take a look, see exactly the issue and let you know what you can do there. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
Thank you!
