Urgent Assistance – Site Errors due to 'Recent Comments'

Posted in: Newspaper
Post count: 8
Krys1067
#340006
Apr 8, 2020 at 6:09 pm

On our blog (https://embracingspirituality.com), I was editing a Single Post Template, and I tried adding a the ‘Recent Comments’ to the side of the page. Usually, the built-in Recent Comments comes with a comment limit of about 5, I think. I did NOT expect it to have thousands appear. Now the site keeps crashing. There’s no way for me to go in and delete it because every time I try, the TagDiv composer page loads for 30 minutes, and then I get ‘Error 524’, and after refreshing to try again, I then get a ‘Service Unavailable’ 503 error.

Please help. The entire Single Post page is frozen and gives errors.

  • This topic was modified 6 years by Krys1067.
Post count: 35449
Calin
#340059
Apr 9, 2020 at 9:12 am

Hi,

There are two things that you can do, you can restore a backup -> https://i.imgur.com/gP1oFyT.png but most probably the error can persist, or restore a backup of the page (this is the best option) -> https://i.imgur.com/L8ff825.png

Hope this will help you, let me know the results!
Thank you!

Post count: 8
Krys1067
#340123
Apr 9, 2020 at 1:36 pm

Hi Calin,

So I think that can work if editing pages, such as the Homepage example you provided, but on individual posts I have the ‘Edit Post’ option, which will edit individual posts, not the entire template.

And I can’t enter the Composer because I am receiving errors. The page is terribly overloaded.

Post count: 35449
Calin
#340160
Apr 9, 2020 at 3:09 pm

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thanks

Post count: 8
Krys1067
#340205
Apr 9, 2020 at 6:13 pm

Hi Calin,

I have sent the email! I just forgot to include the link to this topic. I’m sorry. I anxiously await your assistance!

Post count: 8
Krys1067
#340523
Apr 11, 2020 at 12:56 pm

Hi Calin,

I have yet to receive a response. Please. This issue is really affecting my blog.

Post count: 35449
Calin
#340720
Apr 13, 2020 at 11:56 am

Hi,

Yes, we received your email, and one of the colleague is taking care of your problems.
Please reply via email until the problem is solved.

Have a nice day!

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