URGENT : bugs after update

Posted in: Newspaper
Post count: 44

Hello,

I have updated the theme to version Version: 11.4.1, but the update went wrong. It deactivated all Tagdiv mandatory plugins, plus the license key jumped out.

I reactivated all Tagdiv plugins as you can see here : https://www.screencast.com/t/H5B9gxF5pMvx.

However, some things are still missing :

1- footer is missing on all the site emprunter-malin.com.

2-header is missing on posts and pages , except on home page.

3- It looks like I can edit with tagdiv only on home page : https://www.screencast.com/t/RyP98Ejjg but not on posts and pages : https://www.screencast.com/t/hsiX51zmUWv

I have already tried to remove essential plugins then reinstall, but with no success.

Thanks for your help.

Post count: 27744

Hello,

I’m sorry to hear that.
Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!

Post count: 44

Thanks @anamaria, we have reinstaled yesterday’s back up, we are just finishing some technical spects. I will get back to you when everything will be in place.

Post count: 44

@anamaria,

We were able to reinstall all at 99 %, except that we can’t enter the back end anymore… we are getting this log :

**********************************************************
==> app1.error.log <==
2022/02/09 09:36:56 [error] 7087#7087: *3035280 FastCGI sent in stderr: “PHP message: PHP Fatal error: Uncaught Error: Class ‘WPSEO_Health_Check_Default_Tagline’ not found in /home/www/empruntermalin/data/wp-content/plugins/wordpress-seo/admin/class-admin-init.php:55
Stack trace:
#0 /home/www/empruntermalin/data/wp-content/plugins/wordpress-seo/wp-seo-main.php(392): WPSEO_Admin_Init->__construct()
#1 /home/www/empruntermalin/data/wp-includes/class-wp-hook.php(307): wpseo_admin_init()
#2 /home/www/empruntermalin/data/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#3 /home/www/empruntermalin/data/wp-includes/plugin.php(474): WP_Hook->do_action()
#4 /home/www/empruntermalin/data/wp-settings.php(450): do_action()
#5 /home/www/empruntermalin/data/wp-config.php(81): require_once(‘/home/www/empru…’)
#6 /home/www/empruntermalin/data/wp-load.php(50): require_once(‘/home/www/empru…’)
#7 /home/www/empruntermalin/data/wp-admin/admin.php(34): require_once(‘/home/www/empru…’)
#8 /home/www/empruntermalin/data/wp-admin/index.php(10): require_once(‘/home/www/empru” while reading response header from upstream, client: 172.68.234.148, server: emprunter-malin.com, request: “GET /wp-admin/ HTTP/2.0”, upstream: “fastcgi://unix:/var/run/php/php7.4-fpm_empruntermalin.sock:”, host: “www.emprunter-malin.com”

==> app1.access.log <==
**********************************************************

I can see there is an error linked to plugin WP SEO, I have just sent them an email.

On your side, do you see any error linked to any theme file ?

Thanks in advanced.

Post count: 27744

Hello,

I don’t see a file to be part of the theme package.
Also, please try to update the theme without extra plugins activated during the installation, as this may interfere with the installation process.

Thank you!

Post count: 44

Thanks @anamaria, I have access back to back end now.

So when updating the theme, I shall deactivate all plugins, including Tagdiv mandatory plugins, then I update the theme and finally I reactivate all plugins ?

Post count: 27744

Hi @EM,

No, you can let the tagDiv plugins be activated and try to update the theme.

Thank you!

Post count: 44

Thanks @anamaria, it has worked :).

Post count: 27744

Hello,

I’m glad the theme update was successful.

Thank you!

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