Dear Support,
Our customer complaint that when the user register an account, he can’t receive the registration email (inbox and junk mail box also checked). You may try. Please advice. Thanks.
P.S. When he try to reset the password (press the forgot password button), he can receive the email and login successfully.
If you need the wp-admin account, please provide the email address. I can send you the details. Many Thanks.
site: https://lovewedpin.com
Gavin
Hi,
The reset password function is not a Newspaper theme function , this can be from WordPress or other plugins.
Please check those similar topics and contact your host provider to help you to solve the problem -> https://wordpress.org/support/topic/password-reset-not-sending-email/
How to Fix WordPress Not Sending Email Issue -> https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-not-sending-email-issue/
Hope this will help you!
Dear Calin,
No. The reset email I can receive.
when the user register an account, he can’t receive the registration email.
If he can’t receive the email, he can’t set the password to login. Please help. Thanks.
Gavin Ng
Hi,
Also notice that our theme do not send any kind of emails, this is a WordPress functionality; please check this article -> How to Use SMTP Server to Send WordPress Emails -> https://www.wpbeginner.com/wp-tutorials/how-to-use-smtp-server-to-send-wordpress-emails/
Hope this will help you to fix this problem!
Thanks.
