New user here… and I can’t figure out how to 1) access the block settings or 2) use the tagDiv Composer. I’m using the Newspaper 8 with the sample posts/images. When I’m on the ‘home page’ and I click “edit with TD composer’ in the top nav bar, I get taken to a page where I can add an element… but there’s not content on the right side of the page (on Newspaper 8’s training video… the video shows content on the right side of the page that can be edit… my screen is blank). When I go to an existing page in the demo, and click on ‘Edit with TagDiv Composer’, i get the same thing: ability to add an elemnent (showing on the left side of the screen… and a totally blank page on the right 2/3 of the page… in other words, nothing to click on to edit the block content titles.) I’ve read the tagDiv Composer tutorial and Block settings guide… but can’t figure it out. Can you help me understand (e.g. step-by-step how to edit content block titles… and, when I’m in TagDiv composer, how can I see the content to edit as shown in the TagDiv composer training video). Thank you.
Hi,
If the edited page is blank that would signal a problem. It should not be empty, the elements that are present in the page should appear there
– https://www.screencast.com/t/3k3kVJPDpTm3
Elements when clicked, options for them will appear in the left composer sidebar.
Please try as a first step to deactivate all other plugins except theme plugins, check if this has any effect on the issue.
Also check the theme system status
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to increase the server and WordPress parameters mentioned in the guide, if necessary.
Let us know the results.
Thanks
Thanks for the fast reply.
Yes, the edited page is blank. I don’t have any plugins installed except theme plugins.
I used WPEngine hosting. I asked them to make all of the setting changes specified in the ‘check theme system status’, and I still am getting a blank page when in TagDiv Composer.
Suggestions on what to do? Tx.
Hi, Just purchased the Newspaper theme and I’m having the same problem. When choosing to edit a page with TD Composer all I see is a blank page with the spinning icon. PHP.INI settings exceed recommendations. Already tried deactivating all other plugins with same result. Please advise.
Thank you,
Nick
Hi,
Also note that at the moment the theme supports PHP version up to 7.1, higher versions can cause issues. We will up the PHP support in the coming updates.
So if you are using PHP versions accordingly,the status parameters are properly set, and you tested with no other plugins, then please send us an email at contact@tagdiv.com and provide admin login information. We will investigate.
Also paste a link to this topic in the email.
Thanks
Hi Erich,
I’ve worked with WPEngine to make sure the settings are correct and I’m still having the same problem. Have you been able to fix it somehow? Thanks!
Jeff (WPEngine and Newspaper 8 user)
for current and future WPEngine users having problems getting TagDiv Composer to work, here are the steps I took with WP Engine to get the theme working :
1) When you try to use TagDiv Composer on a page and the you get a blank page (where the content is supposed to be), right click on the page, chose ‘inspect’, then choose ‘console’. If you see a ‘mixed content error’, you have a mixed content issue https://wpengine.com/support/mixed-content-errors-no-green-padlock-page/
Call WPEngine and have Tech Support add a script to their mu ( must-use ) plugins directory called : x_disable_wpesec.php
Inside this x_disable_wpesec.php file is some small bits of code that disables https on the wp-admin and login pages.
After disabling the https in the admin the TagDiv editor was working as expected.
I hope this helps with future and current NewsPaper theme users.
Erich – In case it helps, I worked with WPEngine to find a solution. Please see my post in this thread.
