Hi,
After installing 10.4 and the basic demo site, I noticed that the drag and drop function is not working in the Tagdiv Composer. When I drag and drop a “row”, the word row is added, that’s it. None of the other elements can be added either. All needed Tagdiv plugins are installed, all other plugins are disabled, still broken. I have uninstalled/reinstalled Tagdiv Composer from the folder, still broken. I downgraded theme to 10.3.9.1 and Tagdiv Composer works perfectly. I am using WP 5.7 and PHP 7.4.16. Please see the following screens:
Error: https://imgur.com/a/SOgVQ8r
Plugins: https://imgur.com/a/qP2e8Xv
System Status: https://imgur.com/a/iD14UoA
PHP INI: https://imgur.com/jSAAjSs
Same here
Ok, the issue appears to be with latest FireFox browser. Appears to be working in Google Chrome and Microsoft Edge.
Hello !
I have just tested this on our side but everything seems to be working fine without an issue. For this we will have to investigate and see what can be done. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
Hi Vlad,
Well, as I mentioned above, the issue appears to be with the latest version of FireFox. So, I am now using Google Chrome and it’s working fine.
Video: http://sc.com.ly/show/e8rWGQIxBbCsPUEMt3VqNYRkhLDnTwXA
For me (and others), the problem is with Chrome, Edge and Firefox 🙁
Everything is ok with version 10.3.9.1, not 10.4. 🙁
Please help !
I am having this issue as well. Saying that this is not reproducible is unacceptable from a support perspective. This is easily reproducible given the examples the other people have mentioned.
I tried in the following and they all failed.
Safari Version 14.0.3 (16610.4.3.1.7)
Chrome Version 89.0.4389.114 (Official Build) (x86_64)
FireFox 87.0 (64-bit)
The error I see is in td-cloud-library/assets/js/js_files_vue_modals_last.min.js when window.tdbVue is undefined.
Please address.
Hello !
IF you are using SEO plugins please try to disable them and see if the problem persists. If you are not using SEO Options please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
Tag div is not working for me either. It is stuck with infinite loader animation…
Theme panel categories are not reacting to any click, downgrade button is also not reacting…
This version 10.4 is terrible, you put in in production without enough testing.
Hello @devsolut!
First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:
1. disable TagDiv Composer
2. uninstall TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cahce plugin exists)
Also make sure your WordPress and plugins are up to date.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let us know about your results!
Thank you!
It works now, thanks.
