Using the Construct demo, the video slider has refused to work even after changing the default YouTube link.
Pls how can I make this work?
URL is https://landiconrealtorsltd.com
Thanks.
Hello!
You need to set it on the row a video ID not a link.
Check our documentation from here to know how to get a video ID from Youtube: https://forum.tagdiv.com/video-playlist-2/
Thank you!
Thank you for your response.
Yes, I know I’m to enter the Youtube video ID and I didn’t even change the default video ID. It used to work but it stopped showing recently. Then I changed to mine and it still doesn’t work.
Is there something else I need to do?
Hello!
That’s weird because I tested and it is working for me. The issue could be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
I’ve deactivated all non tagdiv plugins, cleared my cache and the issue still persist.
I have sent an email as instructed.
Thank you.
Simion solved this for me.
It happens that I did not set the API KEY in the YouTube API Configuration section under Social Networks in the Theme Panel.
The video slider is now working fine.
Thanks.
Hello!
I’m glad you have managed to solve the issue.
Have a nice day!
