View counter statistic doesnt work when logout

Posted in: Newsmag
Post count: 4
designrh
#179303
Jun 20, 2017 at 8:30 am

Hello,
I have an issue on my website, quite urgent.
The view counter doesnt work on my webite : it seems like the number is updated only when the user is login. When its logout it doesn’t update when refreshing the page.
In this post for example, we have 168 shares but only 60 views => https://www.myrhline.com/actualite-rh/veulent-travailler-chez-facebook.html

Thank you for your help.

Post count: 4
designrh
#179306
Jun 20, 2017 at 8:39 am

More details :
-I’m using WP Super cache (I just desactivated it for now)
-I enabled the Ajax view count in the theme plugin, but it doesnt work on non-login navigation.

  • This reply was modified 9 years by designrh.
Post count: 23312
Catalin
#179372
Jun 20, 2017 at 1:40 pm

Hello designrh,

Unfortunately, I have seen that you are using such an optional plugin for view counter, as you can see here -> https://www.screencast.com/t/L2Yk7SAbH ->these elements does not come from our theme, sorry! Also, I inspected your source page and I saw that you are using a lot of untested plugins which can interact with the theme core files and cause a lot of unknown issues. Notice that we cannot provide support for untested plugins. Remove all of your untested plugins, leave just only the plugins that come bundled with the theme core files and rule out any conflicting plugins.

Thanks for your understanding!

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