Hello,
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Please try to take a look at the system status screen found in the theme panel: https://www.screencast.com/t/3xKXtawKkr
You will have to get all of the parameters there to be green. Please use this guide to do it: https://forum.tagdiv.com/system-status-parameters-guide/
If all the params are set properly and still the problem persists, please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate.
Thank yuu!