our page https://www.franke-raumwert.de/aktuelles/ is broken after the latest update.
We tried clearing the cache, deactivating all other plug-ins but the theme styles and builder shortcodes aren’t working at all. The client is furious. what can we do about this?
Hi,
I just checked the website, and everything seems to be working fine now.
Did you check the theme plugins after the theme update to ensure all the previous plugins are installed and up to date? You can do this under Newspaper > Plugins.
Yes, sure we did. It’s looking fine now because previously, the theme couldn’t load any header or footer templates. My colleague built some new ones now but I’d really want to know why this happened. We had to do something because the client gets really angry when things arent working. Any idea what’s causing this? It’s a very old site that we paid your team to do a migration from version 8.7.2 to 12.7 on in May.
Hello,
I’m glad you resolved the situation in a timely manner.
Unfortunately, I don’t know exactly what happened in this case, I can only give my opinion from similar cases. It is possible that the theme plugins were not installed automatically, in which case they must be installed from Newspaper > plugins (I think this is the most common situation), once the plugins are installed everything returns to normal. Another situation is when during the theme update another plugin or setting on the host interferes with it, and all the settings in the theme panel are lost (I think this is the worst case), in this situation what needs to be done is to use a backup from the theme panel https://forum.tagdiv.com/import-export-theme-settings/
But the most recommended of all is that when an update appears, it should be tested on a staging that is a 1:1 copy of the site, you can use wp staging, this way you can test if everything will go well during the update or if problems arise and how they can be solved in a timely manner.
Thank you!
