Hi,
I have just launched my new site https://aibotmaster.com/ but it is encountering some issues as the Website Content is not Showing on both desktop https://prnt.sc/TYuVV2lSb5_J and mobile https://prnt.sc/KcEbXSCcpxGR
Please help!
Hello!
Follow this guide to clean your WordPress and theme of malware:
https://www.wordfence.com/docs/how-to-clean-a-hacked-wordpress-site-using-wordfence/ or https://askwpgirl.com/10-steps-remove-malware-wordpress-site/
I hope that helps you!
Thank you!
Hi Bettina,
I have scanned the WordPress and based on the scan report, it appears that the ClamAV antivirus scan did not find any infected files or known viruses.
I have also checked with the hosting provider they are of the view that it is a theme plugin issue.
Please help urgently and if possible please involve your technical support team to resolve this issue immediately.
Thanks!
Hello!
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
We will check the issue and try to help you!
Thank you!
Hi,
I have checked the website in Incognito mode but still Content is NOT Showing on both desktop https://prnt.sc/Du9PPR9e_sqz and mobile https://prnt.sc/DnhLF6ldRc5r. It shows only Gibberish and nothing else.
Please help and do the needful at your end and resolve the problem ASAP.
Thank you for your prompt response.
Regards,
Amrit
Hello!
Please continue the discussion via email!
Thank you!
Hi,
Please help I have been emailing since yesterday but there has been no response. In that case please guide me on what to do and how can I continue the discussion via email if there is no response from the technical team.
I don’t know what to do. Please help!
Regards,
Amrit
Hello!
If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!
Thank you!
Hi,
The issue has been resolved. Thank you for your help and support!
Regards,
Amrit
