Hi there,
I updated my theme this morning and all the theme settings were gone.
Then I asked my host to restore a backup of 1 day before and now still the theme option are not showing on all the pages. Can I please get support from Newspaper theme team on this. I need quick fix on this issue.
Hello,
Please provide some screenshots of what settings are missing, and please make sure that you have the tagdiv plugin installed and activated.
Thank you!
My website previously looked like this https://playersbio.com/kellen-mond-bio-girlfriend-parents-career/ And this is what I need my pages to look like.
Surprisingly all the theme settings are working perfectly for the above page.
But most pages have lost their theme settings (Or other settings, I am not sure). Pages like
https://playersbio.com/giselle-ramirez-bio/
https://playersbio.com/gwendolyn-osborne/
Hi Anamaria,
Did you find anything, what might be the issue?
Hello,
It seems you don’t have the Single Post Template set globally; for some posts is, the template from the theme Panel, so please check it.
Also, you can use a backup for the theme panel -> https://i.imgur.com/Ki988c5.png -> https://forum.tagdiv.com/import-export-theme-settings/
Thank you!
Do i have to export theme settings each time I update the theme ?
Hello @aadityabhatta!
No. Most likely, some plugins were also not updated. Please try to export the theme and see if the problem goes away. When you do an update next time, please make sure you do not use extra plugins that are not tested with our theme, and after that, make sure that your tagdiv plugins are activated.
Thank you!
Thank you so much I was able to restore my website finally.
But the search icon (On both Mobile and Desktop) and Menu icon (on Mobile) are not working. Can you kindly check and let me know how it can be fixed?
Thank you and regards,
Hello @aadityabhatta!
Make sure they have applied the settings from the desktop viewport. I can see there is no link set up. The responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page. Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements.
Thank you!
I think all settings are fine. But still, the icons are not working. Please have a look at SS.
Hello @aadityabhatta!
Please check your server permissions for links. Also, please let the host provider know about this issue.
Thank you!
Is it because of the “remove unused CSS option in WP Rocket”
If so, can you let me know what to exclude from the optimization to fix this?
