Website is redirecting to spam website

Posted in: Newspaper
Post count: 2
zaharah
#192283
Sep 7, 2017 at 5:41 am

Hi,

The website http://wedames.com is using the Newspaper theme of yours.

Recently it keeps redirecting to the spam website and when i deactivate the Newspaper theme from the website, it works fine.

I just upload the updated version of the theme and the redirects still occur.

How can i solve this issue?

Thanks,
Zaharah

Post count: 9544
simchris
#192285
Sep 7, 2017 at 6:29 am

https://forum.tagdiv.com/topic/tutorial-good-basic-security-practices/

Post count: 2
zaharah
#192790
Sep 11, 2017 at 11:01 am

Hi,

I have tried scanning the websites and did fresh WordPress installations but this problem still does occur. As for the database, my hosting package does not include cpanel, so i don’t have access to the database.

Since the issue is caused by the Newspaper theme, i would appreciate better support from your support team.

Thanks.

Post count: 22421
Bogdan B.
#192859
Sep 11, 2017 at 3:55 pm

Hello,

Unfortunately you will need access to oyur files if you are to celan your install. Your issue is not tied to the theme. Please use one of these guides to clean your install:

http://securepress.org/tutorial-how-to-remove-malware.php
https://wordpress.org/support/topic/malware-removal
https://www.wordfence.com/docs/how-to-clean-a-hacked-wordpress-site-using-wordfence/

Thank you!

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