Website Slow and Crashing on iPhone in a specific circumstance

Posted in: Newspaper
Post count: 24

The theme is very slow and often crash on iPhone (not on iPad or Android) but only in a specific circumstance:

We publish the link of our article also on an italian “Social Bookmarking” website: DiggIta (is an Italian version of the famous Digg)

Diggita adds an Iframe when loading our website from their page.

You can try this link: http://www.diggita.it/v.php?id=1481683

We have lost quite a few of our daily users due to this and wanted to see if anyone has any quick solution to this?

We tried do disable all the plugin but the problem is still there. If we switch to another theme all works perfectly.

Can you help us ?

Post count: 22421

Hello,
Unfortunately we have not tested our theme with Social Bookmarking. Please try your website on iphone without DIggIta and see if the problem is still there.
Let us know.
Thank you!

Post count: 24

Hi Bogdan.

The website works without diggita, but it also works with other themes and with diggita (free themes but also at least two other premium theme that i own for other websites)

Can you look at the code of the page when it is viewed from diggita and see if there is something wrong ?

Thanks in advance

Post count: 22421

Hello,
I have checked your website again and apart from these console errors: http://screencast.com/t/5ilKkpay I could not find other visible errors. This problem being so specific (on just iphones), it will not be so easy to find. It is not something obvious. What we recommend you to do is hire a freelancer to get a look at it as it will require a bit of time and effort. Unfortunately time does not allow us to tackle such tasks as we are a small team and we work hard on development, updates, fixes and support. You can hire a freelancer from sites like studio.envato.com
Thank you for your understanding.

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