hi, when my designer goes to activate the new theme our website shows up completely blank
Hi,
Please make sure there are enough resources as mentioned in the following guide (especially wp-memory)
– https://tagdiv.com/newspaper-theme-requirements/
We recommend a value of 256M for the memory if possible. Check the other parameters as well, because there may be such problems if the server resources are limited or insufficient.
Also we recommend to use newer PHP versions, like 7,7.1 or 7.2.
Thanks
Hi,
Thanks for your reply
We have checked all of that and everything is updated but it is still showing up as a completely blank white screen. Is it possible for you to access remotely to check the template?
Hi,
Thanks for your reply
We have checked all of that and everything is updated but it is still showing up as a completely blank white screen. Is it possible for you to access remotely to check the template?
Hi,
@KingsleyMediaCorp We could take a look, please send us an email at contact@tagdiv.com and provide admin login, also cPanel will be helpful. We will check it. Include a link to this topic in the email.
@bpotter We try to reply as soon as possible, note that if you keep replying in your own topic multiple times before we reply, it will only delay the answer from us. It will refresh the topic date and add it to the bottom of the queue. We answer from oldest to newest.
Thanks
provided my wordpress log in days ago….has anyone even checked this issue yet?
Hi,
We need your CPanel or FTP access so we can make some deeper investigations and also, so we can try to increase your system status parameters. Please send them to our email at contact@tagdiv.com. These details have also been requested by my colleague by email and we have not received them yet.
Thank you!