In mobile mode, Whatsapp and Telegram (maybe other, I do not test all) are missing… It shows only a square in color of app (green for whatsapp, blue for telegram) and a X for image error into that…
Hi,
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If the problem persists, please provide me a link here I can check this problem!
Let me know the results!
Thank you!
Hi Calin,
Thank you for your prompt reply. So I tested disabling all plugins except TD composer … Same result … But I don’t imagine there could be a conflict, as only Telegram and Whatsapp have X instead of the appropriate unicode symbol. The others appear perfectly.
Sounds like a problem with the custom newsmag font …
My site: visaooeste.com.br
We are solving with the development of a specific function for sharing (we will put utm parameters in generated links for tracking).
Also, we realize that the generation of Newsmag sharing icons renders long after the page has been rendered, and let’s test if there is any performance improvement with our own function.
Until then, we are using a small css hack to get the icons working … Not in proportion, but for now they work …
This custom CSS:
.td-icon-whatsapp:before {
content: url(wp-content/uploads/2019/12/whatsapp_icon.png);
margin-left: -11px;
}
.td-icon-telegram:before {
content: url(wp-content/uploads/2019/12/telegram_icon.png);
margin-left: -11px;
}
Hi,
I’m glad that you’ve manage the situation, actually I think that the problem was that you do not seen these social sharing on desktop, if is so, that is because these were made to be display only on mobile devices.
Thank you!
Calin, hello!
Please, do not underestimate my note. I am also a developer. This is not a misunderstanding about the viewport or the device on which they were scheduled to appear … They do not appear correctly at the same screen size for which they were intended. Even the green background and the blue background of whatsapp and telegram appear, but the central icon (Unicode) does not. And there is another problem. They do not work correctly on iOS devices in Safari. As I said, I created a function of my own to play the same role because in our page rendering optimization measures we thought it would be the best solution. And for me, at least, the situation has been resolved. But I think of other users who, like me, are having the same difficulty but have no resources or knowledge to solve on their own … Here, in my case, I have a portal with a large number of hits and the sharing function is essential, for user engagement and improved direct access numbers …
Hi,
I’m sorry, I didn’t want to upset or underestimate you, I apologize.
I think this was an isolated case and the problems appear only in some circumstance, I’ve made some more investigations and for me the social sharing are displaying normal -> https://i.imgur.com/hALVwOK.png if you want you can check our online demos from here -> https://demo.tagdiv.com/select_demo/select_demo_newsmag?utm_source=live_preview&utm_medium=click&utm_campaign=demos&utm_content=NM_demos_button#demos
Thank you for your understanding and sorry for the inconvenience!
