Hi,
I ask because some time ago Radu wrote: “At most we may give a bigger priority to people who have a support package but we will still continue to answer all questions in the same time frame like we do now. We will respond to all tickets here, on themeforest and via email like we do now even after the 6 months pass so please don’t worry.”
However I have seen conflicting information in the forum. Since my support period has expired and I have run into problems with this latest version of the theme, I need clarification. Over $40 for six months of support is really expensive, the chance of us customers running into a problem with updates of the theme are quite high.
I have a plugin from Envato also and the developers are not enforcing any Envato rules; we can all ask as many questions as we want.
Lola
Hello,
We have not taken any measures regarding the theme support until now but the time comes when we must also stick with the rules. We provided free theme support for everyone up until now but we cannot keep it up forever unfortunately. Envato makes it pretty clear that we need to respect the rules and apply the rules. Our themes are Envato exclusive and we need to stick with the rules on Envato Market. We managed to delay this as much as we could. We are aware of the prices imposed but we cannot influence the prices on Envato as this applies to every theme on themeforest.net.
Thank you for understanding.
Envato sucks big time.
