Hi good morning
I am having a big issue with my page; your help is much appreciated.
We are a news agency based in Aruba and we recently purchased your them because the feel and look mach’s all of our needs. Unfortunately on Sunday afternoon the page started having issues out of nowhere.
https://www.noticiaimpactoaruba.com/
ISSUE first came to be on Sunday 25 July 2021 in the afternoon:
My home page is not updating correctly, whenever I change something or ad a new post it does not show across all devices and if I try to post the article link on my facebook it does not work, the facebook page is unable to pull the main image of the post or the title.
The only way that the page is updated and my Posts are shown across all devices and the link works on facebook, is That I Have to clear wordpress cache, and I have to do so each time I change something or ad a new Post.
The Solutions that I have tried to fix this issue:
1) Cleared the cache from all my devices Desktops, Laptops and mobiles. ( this does not fix the problem)
2) Cleared the cache in the wordpress admin many times over.
(The problem is fixed but as soon as I change something or ad a new post the page does not update.)
3) Updated the theme to your new version 11.2 ( this does not fix the problem)
4) Updated the plugins. ( this does not fix the problem)
5) Uninstalled and deleted the non essential plugins, I only left your tagdiv plugins installed. ( this does not fix the problem)
6) I even tried to restore my page to an earlier time loosing many Posts in the process in the hopes that this fixed the issue but to no avail.
7) I contact my Hosting provider GoDaddy I have talked with 5 different tech support people since Monday 26 2021 and from their side they have cleared the cache and have done everything to fix the problem from their side but the problem persist, they concluded that the theme or plugins within the theme might be the issue or that the theme is not compatible with the New version WordPress 5.8
We really hope that you guys can help us fix this issue or make an update to the theme.
We really appreciate all the help and you guys can give us, we are counting on you.
Best Regards
Noticia Impacto
https://www.noticiaimpactoaruba.com/
Hello!
I would like to take a look and see what can be done there. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look!
Thank you !
