Hello.
Sorry to post this type of message but I am looking for a way to access product support for which I have paid a renewal which is only valid for another 5 months : Your support service is available until 22 September 2020.
When I say “access support”, it means having my short questions answered within a reasonable time.
Usually, for the support of paid plugins (I have several), there is a dedicated platform and not a forum in which public messages accumulate and for many remain unanswered. I have nothing against the principle of the forum, but it’s been several days since I published a request and I have no answer from anyone … I don’t know where to go.
Is there another dedicated platform in which I am sure to have a follow-up?
Thank you for your answers.
Agreed. Paid support should equate to tickets not forums.
Hi,
Sorry for the late answer, we have some days off for holidays -> https://i.imgur.com/i7CdfFq.png
Also for the moment we can provide support only on forum and email, these are the only possibilities for the moment.
Thank you for your understanding!
