White screen, cannot load TD Composer

Posted in: Newspaper
Post count: 7
cobeste
#327718
Jan 14, 2020 at 10:29 am

I got a white screen when trying load theme editor. This happened overnight with doing nothing on my side. It just stopped working. Also on other machines and browsers. Any advice?

Thank you

https://www.dropbox.com/s/90o01xdn8ylhnwa/Capture.JPG?dl=0

  • This topic was modified 6 years by cobeste.
Post count: 18283
Vlad S
#327864
Jan 15, 2020 at 10:29 am

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Post count: 7
cobeste
#327899
Jan 15, 2020 at 12:22 pm

Thank you Vlad,

I only had Askimet (I have disabled it). I tried to disable all extensions on my browser and cleared the cache too, but the problem persists. The console in Explorer and Firefox doesn’t show any error. Could that be something related to the HTTPS certificate I enabled on my hosting provider?
Not sure…
https://www.dropbox.com/s/cpks9gs4g6eqosa/capture.jpg?dl=0

Thank you

Post count: 7
cobeste
#327954
Jan 15, 2020 at 4:06 pm

Now when I disabled tagDiv Standard Pack the theme looks like loading but it does not load the template successfully. Any advice, please? I am bit desperate.

https://www.dropbox.com/s/cfgcogvbrw7hinj/3.jpg?dl=0

Post count: 18283
Vlad S
#328035
Jan 16, 2020 at 10:44 am

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you

Post count: 7
cobeste
#328064
Jan 16, 2020 at 12:09 pm

Thank you

Viewing 6 posts - 1 through 6 (of 6 total)
The forum ‘Newspaper’ is closed to new topics and replies.