Hi,
The home page of my Website https://bchainmeta.com/ has White Space and Formaing Issues. Please help to solve the problems. For Your Understanding, I have attached screenshots for your reference. When open on a desktop computer facing these issues https://prnt.sc/t4tDYERVuC01, https://prnt.sc/T_-6gGCyTOaa. And when opened on a mobile phone website shows Gap on the home page https://prnt.sc/gKTXzkFoAU_- and also shows Tags on the home page on a mobile phone https://prnt.sc/NAlPDJk9oq5d
Hello @amritlawin !
Please check the format in the TagDiv Composer and from there you can control the “white space”. If you click here: https://www.screencast.com/t/XDQJedlggSB , you can verify also the mobile viewport, and tablet viewport: https://www.screencast.com/t/YUVUcyrgh
Thank you!
Hi,
I tried to edit from the mobile view and other viewport but was still not able to remove the white spaces https://prnt.sc/7yunXuv_HxD3, Header menu (menu, search bar, date & logo) is not visible in the mobile https://prnt.sc/hzoAaMJrdBaQ, Footer section got messed up in desktop, portrait, landscape and mobile view https://prnt.sc/DRs_6JCPtotG, Post date and category in the single post section https://prnt.sc/jCLu9umxR-Ka. Kindly assist me how I fix this.
Thanks
Hello @amritlawin !
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.
Thank you!
Hi Bettina,
Previously, you supported and solved my different website theme issues and problems. But now Anamaria is giving support but unfortunately, she is not able to solve my theme problems, I am helpless, please help.
As directed by “Anamaria” I have disabled the mobile theme plugin from here https://i.imgur.com/aAjtwLW.png, and also I cleared the cache, but it only shows the footer section on the website https://prnt.sc/FNH4LSutrjEL. Since I have disabled the mobile theme plugin as directed by “Anamaria” the website is not showing the header section and content. Please it is requested to involve your development team to solve this problem immediately.”
Thank You!
Hello @amritlawin !
I can see that my colleague Calin replied to you via email.
Did you solve your issue? Please continue this discussion about this issue in one place.
Thank you!
