Hi,
last week I reported the malfunction of NewsMag 5. In particular, the following points:
1) If I try to use any Prebuilt Websites (ex. Magazine or Clear Voice or Classic Blog) it does not display the homepage correctly. And there are no entries in the backend that allow me to modify it.
2) If I try to built a new page o try to modify a page using TagDiv Composer, a “critical error” screen appears and it’s not possible to work, even though the plugin is correctly installed and activated.
3) When I tried to install the Mobile Theme PlugIn, the entire site crashed and I had to restore to the last save, losing a lot of work done.
Yesterday the support wrote to me that they had solved the problems and that I could “install demos without any problem”. But when I tried, everything went down again.
Also, using TagDiv composer on a page gives an error.
About the Mobile Theme Plugin, the support told me that it is not possible to install it, I have to do without it…
This theme is not working, I still have the same problems and I don’t know why.
I reported to the support that the intervention was not successful, but I have not received an answer.
How is this possible?
Please, I need to know if the problems can be solved and when, to move forward with my project. I await your news as soon as possible.
Hi,
Yes intradevam we were connected to the site and we solved the problem related to the installation of the demos, but there was still a problem related to the amp plugin which is forced somehow. I also mentioned in the email that a large part of the site is custom/harcoded, using a lot of CPTs, taxonomy and many other options that were nowhere to be found on that installation and were most likely injected from the outside.
According to the email I sent you, the theme can be used, but without the tagDiv mobile theme plugin (and the amp plugin is active but does not exist, so it cannot be deactivated).
Thank you for your understanding!
Calin, I still can’t use TagDiv Composer. When I open a Page (like Home, or any other) and click “Edit with TagDiv Composer” it says “critical error”. Why?
Ohh, I understand, I will check it right now. As far as I remember last time when I was logged in it was working to edit with tagDiv Composer, maybe something happening in the meantime.
