Why show this?

Posted in: Newspaper
Post count: 225
Arafat
#228417
Apr 13, 2018 at 4:54 pm

Hi, My website header normally looks like this: https://prnt.sc/j4sddb but Today I see show some blank space when it’s loading, Like this: https://prnt.sc/j4sd1c

Please check.

Post count: 23312
Catalin
#228588
Apr 16, 2018 at 10:08 am

Hello Arafat,

Please provide your website URL so I can take a closer look at it.

Thanks for your understanding!

Post count: 225
Arafat
#228745
Apr 16, 2018 at 7:45 pm

Check this: https://10bestgear.com/

Post count: 23312
Catalin
#228860
Apr 17, 2018 at 1:24 pm

Hello Arafat,

I have checked your website and I saw that you are using W3 Total Cache which is not recommended with our theme and that’s why this problem might appear, sorry! Also, I saw that you are using the Jetpack which is known to be problematic and I suggest you disable it and all of the untested plugins, clear all the caches and check the results. If the problem is still there, try to reinstall the theme via FTP and check the results.

Thanks for your understanding!

Post count: 225
Arafat
#228947
Apr 17, 2018 at 9:27 pm

Please check now. Deactivate W3 Total Cache & Jetpack, but the problem can’t solve.

Post count: 23312
Catalin
#229029
Apr 18, 2018 at 1:30 pm

Hello arafat,

Sorry but please notice that effect comes from your customization and not from our theme. Try to purge CDN files if you are using the Cloudflare system, disable the Speed Booster and check again the results. Also, if the problem is still there, you should make a new fresh install to another subdomain for testing and check the results. Also, if you will check our demo preview, you will never see this effect. Also, remove all of the untested plugins if you are using something like this.

Thanks for your understanding!

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