Why there is white screen when browsing on my website with mobile phone? As the video below shown, you can see that there is a lot of white space when I keep scrolling.
and there is also the gray error shown on ads, how to make it work normally?
Hello !
That comes from this font that is not loading and your website waits for it: https://www.screencast.com/t/7NZcEXPdO6U
You will have to fix that and then your website should load perfectly.
Thank you !
I just delete the plugin which causes that error, but I still got the same white screen when scrolling on the mobile phone.
Hello !
We have tested on multiple mobile devices your website and indeed the images are loading slowly on mobile. After some research we found out that your website takes too much time to load.
As you can see here: https://gtmetrix.com/reports/bangkokesports.com/CJFa33T3 there are things that can be improved on your website.
Thank you !
So if my website load faster, this error will be gone?
Could I ask why did you make an assumption that the slow loading causes this problem?
Hello !
First it loads pretty good on our mobile devices but still slow, so the images appear but they take a long time to load. Also you can test this but be carefull on cache ! Using Google Chrome, right click on your homepage and Inspect, go to the Network tab and refresh: https://www.screencast.com/t/qviZRP7b As you can see almost the entire website loads from the cache but when it doesn’t you will see some long waiting time from the host.
Also you can test your website here: https://gtmetrix.com/reports/bangkokesports.com/iKmkf51c And honestly there are a few things to improve but 11s to load the page means a lot.
Thank you !
Alright, I will work on it and report it back.
How fast does it take to get rid of this bug?
I improve my website and it’s now 5.7s
https://gtmetrix.com/reports/bangkokesports.com/aO2jfB67
I try disable a lot of plugin and I got 2.3s load time which I think is ok but the white screen bug still there.
So I disable all plugin except tagdiv plugin, and yes the whitescreen bug still there.
https://gtmetrix.com/reports/bangkokesports.com/8GgMa6vu
Hi,
I think that the problem is created by the errors that you have in console -> https://i.imgur.com/7x64kW2.png these errors can provide the delay in image loading.
Thank you for your understanding!
Thank Clain, how could I get rid of that error?
Hi,
Some of theme are created by some plugins and ads dimension, for example on mobile you force to display a big ad -> https://i.imgur.com/HESN9um.png
Thank you!
I put all the ads down but the whitescreen bug still there.
Hi,
From what I can see now there is displaying and add -> https://i.imgur.com/gikdkgh.png
Thank you!
Yes, after testing the bug, I turn the ads on again. Maybe I will send the username and password to tagdiv email so you can privately investigate it?
Hi,
Yes, you can do that, but first please make a full backup to your website, you can send us an email at contact@tagdiv.com and provide admin login. We will take a look. Include a link to this topic in the email.
Thank you!
