Wont Let Me Activate

Posted in: Newspaper
Post count: 187
bformhals
#293717
May 8, 2019 at 3:20 am

Interesting?? I believe this doesnt happen often but maybe it does. I am already a customer and already have access to the forum.

What happens is when I input my purchase code for Newspaper (other purchase Newsmag) You click activate but it also wants you to register for the support forum. So, naturally when I input my info it says that already exists.

Theme activation should be independent and not have the person join the forum or have a check box that says already a member and then verify current account. I think that needs to be changed.

Anyway so how do we go about activating??

Post count: 35449
Calin
#293815
May 8, 2019 at 11:42 am

Hi,

Please check our documentation for theme activation – https://tagdiv.com/how-to-activate-the-newspaper-theme/

There were some modifications made to the theme activation to register the users on this forum, if you do not want to have a different user just add to the current one the extra key and try to activate the theme manually
– https://www.screencast.com/t/y9OSLcsc
– https://www.screencast.com/t/BPptwwInVr

Please let us know if you still cannot activate the theme.

Thanks

Post count: 187
bformhals
#293857
May 8, 2019 at 2:16 pm

Hi Calin,

All good and thanks

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