Woo Attribute Filters does not display products on mobile devices

Posted in: Newspaper
Post count: 20

Hi,

I have a problem with Woo Attribute Filters displaying on mobile devices. It works fine for full-screen devices (screen 1). However, when I enable “Filters on Mobile” feature, category page shows no products on mobile, instead of that, products are shown in a window/panel that displays after clicking “filter” icon (screens 2, 3). I think all products should be shown on category page, and only filter should open after clicking filtering icon. Could you help me wit this?

Regards,

Maciej

Screen 1
Screen 2
Screen 3

Post count: 20

I’m very sorry, but I wrote this topic in wrong category. It is a Newspaper theme, not Newmag.

Post count: 27744

Hello,

I made a test and for me works well.
Please provide the link to your website to inspect it.

Thank you!

Post count: 20

Hi, this is my test server link to random category: https://server669142.nazwa.pl/kategoria-produktu/body/

Ragards,

Maciej

Post count: 27744

Hello,

Please do exactly like in this video https://www.screencast.com/t/iVaBWugI

Thank you!

Post count: 20

Hello, thank you for the video, it explains a lot for me. Later today I’ll try to configure it like in the video, and I hope it will work. 🙂

Regards,

Maciej

Post count: 27744

Hello,

Please update to the latest version 11.3 and try to set the filters.

Thank you!

Post count: 20

Hi,

I have updated Newsletter to v11.3 and set the filters. I did everything according to your video. It looks great… but it doesn’t work. Category pages shows all products form woocommerce instead of only products from the selected category. Filter does not apply, I gave products some sample attributes, but it doesn’t filter them.

You can look at my test server to see this.

Regards,

Maciej

Post count: 27744

Hello Maciej,

I made a test on my end, and the filter works well => https://www.screencast.com/t/idFQ5XhAe
If you agree, we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Post count: 20

Hello,

I’ve sent you an e-mail with login details. Look at my screens, after opening “Body” products category, I can also see products from different categories, like the “clensing stick” from “Face” category.

Regards,

Maciej

Screen4
Screen5

Post count: 27744

Hello,

I already replied to you via email, please check and let’s continue the discussion there.

Thank you!

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