Hello ThemeForest Support Team,
I purchased your theme a long time ago to build a news and blog website. Recently, I converted the website to sell products. However, I noticed that the “Woo My Account” section displays incorrectly on mobile devices, and the desktop layout also has many unreasonable and unbalanced elements. It seems that the overall design lacks polish.
I tried using some “Cloud templates” designed for Page accounts, but they don’t have an “Orders” section for customers to review their order history.
Therefore, I would like to request your assistance in resolving the following issues:
1. Fix the display error of the “Woo My Account” section on mobile devices.
2. Improve the layout of the desktop interface to make it more balanced and visually appealing.
3. Add an “Orders” section to the “Cloud templates” designed for Page accounts so that customers can review their order history.
I look forward to hearing from you soon.
Thank you.
Hello,
1. I would like to see the errors; also, can you provide some screenshots of your settings?
2. Please let me know how you want to improve the layout and provide some screenshots.
3. You can select from here and design it https://i.imgur.com/B069s2S.png To add the review the order you need to do it custom.
Thank you!
Dear TagDiv Support Team.
Thank you for your time and consideration.
1. Mobile Interface Issues:
The theme does not display well on mobile devices, as shown in the attached screenshots (Image of mobile interface issues: https://i.imgur.com/ugXn1ts.png). The layout is not intuitive, and the buttons are too close together, especially on the password change page. The desktop interface also lacks visual appeal and balance, as shown in this screenshot (Image of desktop interface issues: https://i.imgur.com/zGcT4Id.png).
2. Feature Request:
I would like to request a feature that would allow me to use the same interface as the “Page Account” block (Image of Page Account block: https://cloud.tagdiv.com/wp-content/uploads/2023/08/ap-app-lg.jpg). This block has a very elegant design, and I would love to use it for my website. However, it does not include a “Orders” section, only a “Subscriptions” section. This is a significant limitation for my needs.
3. Attachment Issue:
I was unable to view the image attachment that you sent me in a previous response. Please could you kindly re-send the image or provide a link to where I can view it?
4. Request for Urgent Support:
I would be very grateful if you could provide me with assistance as soon as possible. These issues and limitations are significantly impacting my ability to use the theme effectively and are preventing me from launching my website.
Thank you in advance for your time and support. I look forward to your prompt response.
Sincerely
Hello,
1. You can use a custom code css to adjust them ->
@media only screen and (max-width: 600px) {
.woocommerce-MyAccount-navigation ul {
display: block;
}
.woocommerce-MyAccount-navigation ul li {
display: block;
margin-bottom: 10px;
}
}
Set the code in Theme Panel ->Custom code -> Custom CSS
2. This is another page from tagdiv Opt-in Builder, which is for subscription, not shop. The woocommerce has this template for account details -> https://i.imgur.com/FxWa9m3.png
3.Copy-paste the URL in another tab of your browser.
4. We strive to provide support as quickly as possible from Monday to Friday 8:00 AM – 16:00 PM
Thank you!
Dear TagDiv support team,
1. Thank you for your previous response. I have temporarily resolved the issue I was having. However, I hope that your team will prioritize fixing this issue in the next update of the theme. The interface needs to be more visually appealing, balanced, and professional. In its current state, it requires too much editing in the “Custom CSS” section, and the customization options are still limited. This makes it quite inconvenient for users. Additionally, the “Woo My Account” section still has some minor interface bugs.
2. I would like to try out some of your pre-made demo themes, but I am unable to create an account to test the buying and selling features. I would appreciate it if you could provide me with a demo account so that I can further explore the theme’s capabilities.
Thank you for your time and consideration.
Sincerely
Hello,
1. If you use the shortcode from Woocommerce you will see that it is the same design as it is our theme.
2. You can do a staging where you can test it; you can use the same license on two websites, one live and one for testing.
Thank you!
