Working with WP Bakery (formally Visual Composer) page builder

We just migrated our site to the Newspaper theme. Our pages were previously built using a highly customized page builder, but with this move I opted to use WP Bakery page builder. I’ve used it on other sites and really like the ease of it.

Once our site was moved, I quickly saw that WP Bakery wasn’t working as expected. I can edit the page builder elements that were migrated from our site, but I have issues when I add a new element or start from scratch, building a new page. The full width elements seem to be working fine, but if I have an image that is less (1/2 page, 1/3 page etc) the image is blown up large, but you can only see a skinny tall rectangle portion of the image. I’ve tried importing different size images and indicating in the page builder what size I’d like it to be, but it always turns out the same. A full page image looks fine, but anything less that than is strangely cropped.

Also the front end editor isn’t working as it should. I can’t drag and drop rows … visually it’s not previewing how the page will look in live editor because the elements aren’t previewing to size (they’re much smaller than they should be).

This is what WP Bakery support is saying: “The newspaper theme used at your end uses a highly modified version of WPBakery Page Builder which in-turn can cause an issue if the site is migrated from a standard page builder version. You can get in touch with the theme author and get rid of the customization code used by the theme author to modify he page builder via theme, so that there is no such issue.”

Any help here?

Thanks!