My website is at globalonehr.com
I’m using WordPress version : 6.4.3
Newspaper theme version : 12.5.1
When I update the Newspaper theme to 12.6.4, it shows there has been a critical issue on my WordPress website. This warning shows only when I update the theme.
Please help me regarding this issue. Thank you.
When I tried to update the theme to Newspaper theme to 12.6.4, my site did not work.
In the admin panel I see DagDiv Composer Ajax error!
I use WordPress version: 6.4.3
Updating all tagDiv plugins…
tagDiv Composer
Ajax error
tagDiv Cloud Library
Ajax error
An error occurred and we could not finish the process.
Please manually update the plugins.
I tried to manually update the tagDiv Composer plugin, but my server started running at very high CPU levels. Also my site wouldn’t load any pages.
Just trying to manually update the two plugins – tagDiv Composer and tagDiv Cloud Library – my site doesn’t work!
I downgraded the theme and now everything is OK!
Current version of the theme that has no problem is Version: 12.6.3
WordPress version: 6.4.3
Please test the updates before offering them for upgrade!!!
Same issue with my site http://www.bookishelf.com
Same with me!
The update crashed my site!
It did the same thing to mine. I’m not able to revert back to last version and my site is a powerhouse so something definitely went awry for this update.
Same here! I tried to update two websites from 12.6.3 to 12.6.4.
Had a nice evening to install the backups again, because nothing worked anymore: 504-Gateway-Timeout!
WTF
I am experiencing the same error. I rolled back to 12.6.3 and it is not fixing the site.
Hi dear users,
If you are experience problems with the theme update and you agree to let us investigate the problem, then please contact us via email at contact@tagdiv.com and provide a temporary wp-admin and cPanel access to the website, also make sure that you have a full backup for the website. We’ll check it as soon as possible.
Hello globalonehr, I checked your website and this look’s that the theme plugins are not installed. Please go to Newspaper > plugins and install from there the theme plugins that were before the theme update (this process can also be made manually by updating the them plugin using the versions downloaded from the themeforest package of 12.6.4).
Hi Ned Donev, according to this:
tagDiv Composer
Ajax error
tagDiv Cloud Library
Ajax error
There are some extra modules that are preventing the theme plugins to be automatically installed from our cloud, so in this can the theme plugin can be only manually updated.
Also, there is possible to be something specific like php version or extra plugin that caused problems. We have the update running on more websites from a week and there are no problems – https://i.imgur.com/AYF7gM3.png if you want we can take a closer look to your situation, if you agree, please contact us via email at contact@tagdiv.com, make a full backup for the website and provide temporary wp-admin and cPanel access. We’ll check the problem asap.
Thank you for your understanding!
Hi Calin,
I resorted to installing the plugins manually (tagDiv Composer and tagDiv Cloud Library) by downloading the new version of the theme from themeforest and then uploading the two plugins via ftp.
The problem is that the moment I try to activate them, the entire server becomes unusable due to excessive CPU load.
By the way, a week ago the same thing happened with the woocommerce plugin and I downgraded it.
The problem with this update with the Newspyper theme is that the moment the two plugins start to be updated, the whole server goes out of control and I have to restart it. The site can’t work and can’t be fixed unless I delete all the files and install the backup files.
Here are the server configuration details
Apache version 2.4.57
MariaDB version 10.11.4
Unfortunately, I’m using the free version of Virtualmin – Open Source Web Hosting Control Panel – on my personal server and I don’t have the option to create additional users and passwords for my hosting accounts.
That’s why I can’t give you access to the file folder.
I hope one of the other users will give you the access you need and the problem will be resolved soon.
Until we figure out exactly what the problem is, I’m sticking with the old version of the theme, with which everything works as it should.
Please keep us posted here in the forum thread so we know how things are going.
I wish you to quickly resolve the situation that has arisen.
Good luck!
Hi Ned Donev, from what I understand from you it’s like you still access the prev version of plugin.
Please try update the theme using the theme update option from Newspaper and also install the theme plugins from > Newspaper > plugins.
Also if there is no possibility to provide cPanel access, is fine, using wp-admin for the website it’s ok, but it will be need to use a previous version of the theme.
Hello
Same problem with my upgrade.
First the theme install it nicely.
And when it come to the 4 plugin we add AJAX problem for each.
After that our dedicated server was overloaded and all sites on it were inreachable.
Our dev had to restart the MySQL.
After that, I could install and active the plugins.
When I upgraded to 12.6.4
I saw the following error and my site became completely unresponsive. I used a backup from a couple of days ago and that allowed the site to come back up.
tagDiv Composer
Ajax error
tagDiv Cloud Library
Ajax error
The new version of the update was installed successfully, through the WordPress admin panel. Everything went smoothly.
Looks like it’s now safe to update to Newspaper 12.6.4.
Same issues, Jetpack Vault failed 5 times to restore backup afterwards, almost lost my shit. 4 Hours later I have site back.
I just finally got updated to 12.6.3 a week ago from errors. I will wait as long as possible before bothering with this update. Also my Sticky menu Icon is now 400px and wont match cloud header template. Not looking for help though, dont need more errors.
After this update and rollback I need to completely rebuild my pages and posts. This is a complete disaster.
Does anyone know where the TagDiv settings are stored – settings for the Theme Panel. I would like to try to recover these from backup. Cannot find them in the database so wondered if they are stored elsewhere?
Hello,
If there are still problems, please make a full backup for the website and contact us via email, there please provide a wp-admin and cPanel access and we’ll check the update problems from your websites.
Thank you!
Do we get a feedback from the admins? I will not update the theme again with the chance of fucking up my server again and have to reinstall a backup. Also, if its working again, it would be appreciated, if the admins would give us a hint, why it happend.
I provided an answer at https://forum.tagdiv.com/topic/update-12-6-4/page/2/#post-500560.
