Hi,
I just purchased the Newspaper theme, but after installing it, a pop-up keeps showing up saying the license is not assigned. Just for context, I had previously installed a nulled version of the theme — could that be causing this issue?
I’ve had numerous test sites built, then moved on to different IP’s but you have to make sure that you only have it actively assigned to 2 addresses (IP or HostName).
Review your license page.
I have just purchased the Regular License, but when I try to upload and register it, I’m receiving an error asking me to contact the Help Center. Please assist me in activating the license key.
Xin hãy giúp tôi hủy bản quyền theme báo 12 trên tên miền imb.vn và kích hoạt nó trên i3t.vn , tks
Hi,
A license key can be used only on 2 domains, in case you have more then 2 domains then you’ll need more license keys.
Now You can check in Newspaper > System status if a current license key is assigned or not to the domain (check the status, if is active, then is assigned, if is inactive is not assigned, also in case that the license is not assigned on 2 domains in the right of the status you’ll have for your domain the possibility to assign the license, but in case you already have it on 2 domains those options will be locked up).
In case that you have the key on a domain that no longer exists or no longer use the theme, please contact us via email at contact@tagdiv.com and provide the full license key and let us know the domain that should be removed.
Thank you!
Hello! I purchased the Theme!
I used it on the subdomain until it was 100% ready!
Now that I have a production site, I can’t activate it.
I need to activate it on my site and I can’t!
I remove the license! And then it comes back!
desactive —> image —> https://prnt.sc/qrm6UGa6fQ7w
image 2 —> https://prnt.sc/BPECjIuUgKk9
Can you help me?
Hi FilipeNunes,
As I mentioned above a key can be used on 2 domains. So because you had the subdomain and now you have the production website and the key was used on both is not the problem.
Checking this image https://i.imgur.com/egCnk2I.png the problem is related to something else, most f the time is related to an extra plugin that is interfering, please do a text using only tagDiv plugins and see if the problem persist. Also, another situation can be related to permalinks, you can do a test using the simple/plain permalinks and see if the problem is resolved.
Also, you can contact us via email at contact@tagdiv.com and provide temporary wp-admin access and we’ll do our best to help.
Thank you!
Hello! Good morning! Thank you very much for your quick response! That’s what I did yesterday!
I changed the Permanent Link, and entered an anonymous tab and everything is fine!
Thank you very much and I’m very happy with the Theme!
Have a great day!
