theme is not registered since last update

Posted in: Newspaper
Post count: 102
Micha
#285694
Mar 27, 2019 at 1:48 am

I just saw that the themes registration is gone. Now that I’ve entered the Envato code, it says “thank you very much for registering”, but then the system status again says that the theme is not registered.

how can I reactivate the theme?

  • This topic was modified 7 years by Micha.
Post count: 35449
Calin
#285824
Mar 27, 2019 at 2:33 pm

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Please check our documentation for Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/

Thank you!

Post count: 102
Micha
#285834
Mar 27, 2019 at 2:49 pm

Thanks for the response.

If there is a conflict, I already tested it, deactivated the cache etc.. , still doesn’t work. But since everything still works correctly, I’ll try it again with the next update.

Post count: 35449
Calin
#285959
Mar 28, 2019 at 9:16 am

Hi,

You can try to activate the theme manually
– https://www.screencast.com/t/y9OSLcsc
– https://www.screencast.com/t/KQczECOGCB
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

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