I have a row that I have created in tagdiv visual composer and I applied a YouTube video as a background video to show in the row, however it is not playing when I view it on the front-end, it only shows a thumbnail image for the video with the play icon over the thumbnail and it isn’t clickable. The video plays fine however when I preview the page in the tagdiv visual composer editor, but not when I view the page not from within the tagdiv visual composer editor.
The page I am referring to for this where this issue is occurring is at https://sandbox.genengnews.com/subscribe-to-gen-edge/ and the password to view the page is (case-sensitive): designGEN
Please help as I want to have a video background for this but it does not seem to want to play on the front-end.
Hello !
Please make sure that you are inserting the background video in the ROW as you can see here: https://www.screencast.com/t/moOsUKq0p
Thank you !
Yeah I did that and it does not work.
It just displays the thumbnail image of the video on the page as the background for the row, it does not play the video.
Hello !
Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you !
