Hi, this is our status page right now. We can’t seems able to activate the theme properly

https://s18.postimg.org/y48l7evyh/screen1.png

There is no “Reset Key Button” so we’ve tried to “Activate Theme” but doesn’t work. We’ve tried also “Manual Activation” there is no way to activate theme (even if a popup occur with “Activation successful”)

We have a huge problem with the Import/Export Feature because before trying to Activate we’ve exported datas and after the activation the every option and modification made by us has been cleared. So we’ve tried to import using the theme tools but doesn’t work because the option saved before the activation are not restored.

So..

1) What we can do to activate properly the theme ?
2) In which way we can import our previously exported data ?

Thank you